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Frequently Asked Questions
If you require further information than what is provided below, please contact us on 1800 649 233 Q. Does Aqua Cooler sell direct to the public? A. No. We have a large network of distributors both nationally and internationally who supply our products to the public. Types of businesses that supply our products to the public include spring water companies, filtration companies, wholesalers and plumbing stores etc. For your nearest distributor, please contact 1800 649 233 Q. Where are your coolers made? A. All of Aqua Cooler’s products are made in Australia at our state of the art manufacturing facility located in the heart of industrial Sydney. 2 models from our entire range are imported from overseas. Q. What does the word “cook” mean in the phase cook & cold? A. The word “cook” simply refers to room temperature, ambient temperature or slightly chilled Q. What is the difference between a spike top, a probe top and an open top water cooler? A. A SPIKE top bottle water cooler refers to a cooler that has a slanted spike that pierces the cap of sealed bottles of water. It can also be used for bottles that are refilled and are used without caps. A PROBE top is a top used for bottles specifically with valve caps. An OPEN TOP water cooler is exactly what it sounds like; it has an opening at the top of the water cooler where bottles of water are placed. Q. What is a point of use water cooler? A. Point-of-Use Water Coolers (or POU) are, principally, mains connected water coolers, in the style of bottle water coolers. The main feature of these systems is that they do not require connection to a drain and are therefore very simple to install with the aid of modern plumbing fittings, such as nylon piping and "John Guest" connectors. All models are ideal for connection to most filtration systems and water is provided through the main water supply in the building. For our full range of point of use water coolers click here Q. Where can I find more information or a brochure on the different units? A. All of our product brochures which contain technical specifications, line drawings and images, are found in PDF file format on the Aqua Cooler website by clicking either on the product image or on the link Technical Specifications and Brochure located under the description for each product.
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